Visit our online portal at GibsonDiagnosticLabs.com. Click the order supplies link at the top right of the website.

Supply orders sent prior to 2pm will be shipped the same day. Orders after 2pm are shipped the next business day. Gibson Diagnostic Labs generally ships supplies via ground but can accommodate overnight shipping if needed.

Complete onboarding is 3-5 business days and is a fully supported process. The team at Gibson Diagnostic Labs immediately goes to work for your facility offering all the critical support you need.

Please email inquires to Client Services or call us: clientservices@GibsonDiagnosticLabs.com

Please call Client Services directly (or your Client Account Manager) if you have questions that require you to give us a patient name. HIPPA protected information must be encrypted if sent via email.

Representatives are in the office at 8am – 5pm on Monday – Friday. We also offer after hours support, assuring that your facility will always get the support it deserves.

Client Services verifies physician NPI numbers, PECOS registration, and a check for Medicare Exclusivity at the time of onboarding.

The implementation manager will set up a web-based GoToMeeting to ensure the client is trained on how to review results in our ENGAGE portal. On-site training may also be available in some instances.

Your account paperwork has a space to request a phlebotomist or specimen processor. Please check the appropriate box and allow time for Gibson Diagnostic Labs to hire and train the required employee.

If you have a question that hasn’t been answered here, feel free to contact us and speak with one of our toxicology experts.